We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree
At the time of your registration you will set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password or any breach of security known to you.
candyfyshop.com (referred to as “we”, “us” and “our”) is fully committed to protecting our customers. This Privacy Policy (the “Policy”) sets out the basis on which any personal information we collect from you or that you provide to us will be processed by us. candyfyshop.com has created this Policy in order to demonstrate our commitment to preserving the privacy of all visitors to our websites and customers of our products/services. We are committed to ensuring that all products, services and activities made available through our websites and stores are provided in a safe and secure environment.
Data We Collect & How We Collect It
The personal information we collect and the way in which we collect it are as follows:
Personal information you give to us. This is information about you that you give to us by entering information via our website, social media platforms, or corresponding with us by phone, email or otherwise.
This personal information is provided voluntarily provided. This includes information provided at the time of registering to use our site, ordering products we provide through our site, posting material on any of our blogs, forums, wikis and other social media applications, requesting services, and managing your account online (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). Such information may consist of, but is not limited to, your title, name, delivery or billing address, email address, payment card details, sales information relating to the sale of products to you, correspondence and communication details, and telephone and fax numbers.
We may also ask you for information when you report a problem with our site. If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well. The information you give us includes your name, address, email address and phone number, enquiry details and may include records of any correspondence and responses to any surveys.
Personal information we collect about you. We may automatically collect details of transactions you carry out through the site, and your visits to our site, including, but not limited to, traffic data, location data, web logs and other communication data, and the resources you access. We may also automatically collect technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Please see Cookies for further information. We may also collect any personal information which you allow to be shared that is part of your public profile or third party social network, type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Cookies
We use small text files called ‘cookies’ on our website which are placed on your hard drives to assist in providing an improved customized website experience. The use of cookies is a standard operating procedure for most websites. If you are uncomfortable with the use of cookies, most browsers permit users to opt-out of receiving them. In that case you will be unable to use this registration process and may find other functionality in the site impaired. After termination of the visit to our site, you can delete the cookie from your system if you wish to do so. For more information on how we use cookies and how to switch them off on your device, please visit our Cookies Policy.
Contact Us
Please direct any queries about this Policy or about the way we process your personal information to our the data controller using our contact details below.
If you wish to write to us, please write to [email protected]
Our email address for data protection queries is [email protected]
We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please email us at [email protected]
Guarantee
if u want to return or want full refund its not possible
Damaged Products
Whilst we try very hard to deliver your items to you in perfect condition if you do receive any that are damaged or faulty then we will issue a replacement product free of charge.
Customer complaints
Any Customer complaints should be addressed to Planet Organic Customer Services – you will find an e-mail link or address and telephone numbers on our website in the “Contact” section.